Refund and Cancellation Policy

The short version

You can cancel Klem Pro whenever you like, and you never have to ask a person for permission to do it.

If you subscribed on this website, you have 14 days to change your mind. The subscription is for the iOS app and can only be used on an iPhone or iPad. If you subscribed inside the iOS app, Apple handles refunds under Apple's own policy.

This page covers both, and how to tell which one is yours.

Which one applies to you

Klem Pro is sold in two places, and the difference decides who handles a refund. One of these will describe you:

• You subscribed at klemapp.no in a web browser. Your receipt came from Paddle, and your bank statement shows Paddle next to our name.
• You subscribed inside the Klem app on your iPhone. Your receipt came from Apple, and the subscription is listed under Settings on your phone.
• Not sure? Search your email for the receipt. If you cannot find it, write to support@kaloriapp.no from the address on your account and we will tell you which it is.

Web purchases: who you are buying from

Sunbranch AS makes Klem and is responsible for the service itself. When you subscribe on this website, the sale is handled by Paddle as merchant of record. Paddle takes the payment, handles VAT and sales tax, sends your receipt, and processes refunds.

Paddle's own buyer terms cover the payment mechanics and sit alongside this page. You can read them at paddle.com/legal/checkout-buyer-terms.

You can always come to us instead of going to Paddle. If a refund is the right answer we will approve it, and Paddle will process it.

Your 14-day right to change your mind

If you live in the EEA or the UK and subscribed on this website, you have a statutory right to withdraw from the purchase within 14 days without giving a reason. In Norway this is the angrerett.

The 14 days run from the day the contract is made, which is when you finish checkout.

Wherever you live, we apply the same 14-day window as our own promise. If you subscribed on this website within the last 14 days and want your money back, ask and we will approve it. Local law may give you more than this. Nothing on this page gives you less.

We do not deduct anything for the days you used Klem.

Renewals

The 14-day window above is about your first payment. A renewal is a new charge, and the statutory right of withdrawal does not automatically apply to it.

That is the legal minimum, not our customer service. If a renewal caught you by surprise, because you forgot or because you have not opened the app in months, write to support@kaloriapp.no and ask. We would far rather sort it out with you than have you take it up with your bank.

How to ask for a refund on a web purchase

Either of these works, and neither asks you for a reason:

• Email us at support@kaloriapp.no. A plain message saying you want your money back is enough. There is no form to fill in.
• Use the manage-subscription link in any Paddle email about your subscription, or go to paddle.net and sign in with the email address you paid with.

What happens after you ask

Refunds go back to the payment method you used. Paddle reviews and processes approved refunds; the timing is theirs rather than ours, so we will not promise you a number of hours.

Once a refund is issued, your Pro access ends.

If you subscribed inside the iOS app

Then Apple is the seller and Apple decides refunds under its own terms. We cannot issue the refund ourselves.

Ask Apple at reportaproblem.apple.com. Sign in with the Apple Account you paid with, find the Klem purchase, and pick a reason from the list.

If Apple says no and you think that is wrong, tell us at support@kaloriapp.no. We cannot overrule Apple, but we will look at it with you.

The free trial

The yearly plan comes with a 3-day free trial. The monthly plan does not have one, and neither does the weekly plan sold in the app.

The trial becomes a paid yearly subscription when it ends, unless you cancel first. Cancel at any point during those three days and no payment is taken.

If you only wanted to try it, set a reminder for day two. We would rather you cancel on purpose than pay by accident.

Automatic renewal

Pro renews automatically until you cancel. A yearly plan renews once a year and a monthly plan once a month, at the price that applied when you subscribed unless we told you about a change in advance. The weekly plan, which is only sold inside the app, renews once a week.

You are charged on the renewal date, so cancel before that date if you do not want the next period.

How to cancel

Cancelling stops the next payment. You keep Pro until the end of the period you have already paid for.

• Bought on this website: use the manage-subscription link in any Paddle email about your subscription, or go to paddle.net and sign in with the email address you paid with.
• Bought in the app: open Settings on your iPhone, tap your name, then Subscriptions.
• If neither works for you, email support@kaloriapp.no and we will help. Cancelling should never be harder than subscribing was.

What happens to your access and your data

If you cancel, Pro stays active until the end of the period you paid for. After that your account returns to the free version.

Cancelling a subscription does not delete your account or your food log. If you want your data deleted, that is a separate request and you can make it from inside the app or by writing to support@kaloriapp.no.

If something is actually broken

The 14-day window is about changing your mind. It is separate from your rights when the service does not work as it should, which are set by the consumer law where you live and can last longer.

If Klem is not working, tell us at support@kaloriapp.no before asking for a refund. Most things we can fix.

VAT and sales tax

Paddle calculates, collects and pays over any VAT or sales tax as merchant of record. In Norway and the EEA the price you see on the plan page is the total you pay, with VAT included.

A refund returns the full amount you were charged, tax included.

Contact

The service is provided by Sunbranch AS, organisation number 936 856 039, Nybyveien 69, 8300 Svolvær, Norway.

Email: support@kaloriapp.no